Legal
Our agreements and policies
The documents that govern your use of Kaila. Available to read online or download as PDF.
Master Subscription Agreement
The terms that govern your subscription to Kaila — what we provide, billing, cancellation, and limits.
Last updated: May 14, 2026
Service Level Agreement
Our uptime commitment, support response times, and what happens if we miss our targets.
Last updated: May 14, 2026
Non-Disclosure Agreement
How we protect confidential information shared between Kaila and your practice during evaluation and use.
Last updated: May 14, 2026
Business Associate Agreement
Our HIPAA agreement covering how we handle Protected Health Information as a Business Associate of your practice.
Last updated: May 14, 2026
Privacy Policy
How we collect, use, and protect personal data on kailavoice.com and within our services.
Last updated: February 2, 2026
Terms of Service
The general terms that apply to your use of the Kaila platform and website.
Last updated: February 2, 2026
Official Documentation Notice
The signed version of each agreement executed upon joining Kaila Voice is your official, legally binding document. The online versions above are provided for reference and convenience only. In the event of any conflict or discrepancy, your signed agreement controls.
Any updates, amendments, or modifications to your agreement will be provided in writing and must be signed or acknowledged by both parties to be effective.
Questions about our legal documents? Email support@hellokaila.com or schedule a call with our team.